Frequently Asked Questions

All orders excluding our bedding range are usually dispatched the next working day. Orders received before 1pm Monday to Friday are dispatched the same day. Orders received after 1pm Monday to Thursday are dispatched the next day. Orders received after 1pm on a Friday are dispatched the following Monday. NB: not including bank holidays Our bedding range is made to order so it takes a little longer to fulfil & dispatch. The time it takes to fulfil your bedding order will depend on its size & complexity & how busy we are - but we aim to have it completed & ready for dispatch within 3 weeks. Once your order has shipped we'll send you an order dispatch notification email.

Standard Delivery: we use Royal Mail's Tracked 48 service. Express Delivery: we use Royal Mail's Tracked 24 service. Smaller items are deliver by Evri

All UK orders over £95 are delivered free For order less then £95, we charge a flat rate of £8

We use Royal Mail Tracked 48 service - so your order should be with you 2 to 3 working days from dispatch. If you need your order faster please select the Royal Mail Tracked 24 service which will get your order to you the next working day.

Yes ! We'll include your Royal Mail tracking number with your dispatch confirmation email.

Yes. We use Royal Mail Tracked services which includes insurance for your parcel.

Yes we do. Just click on the underlined country name in the summary section of your cart page and select your destination country for the delivery cost. If you have any questions about international delivery please get in touch.

If your order hasn't arrived within 48hrs of either placing your throw or cushion order or having received your bedding order dispatch confirmation email, please use your tracking number to see where your parcel is in the system. It may be that it's been delayed or delivery has been attempted & it's either in your safe place (a neighbour perhaps) or has been returned to your local depot - either way you should have a failed delivery notification card telling you where your parcel is. We make sure your order has been appropriately packaged but if it does arrive damaged, then please take a few photos to clearly show the state of your parcel AND product. Then please get in touch with us asap & we'll be happy to help.

Yes. If your payment has been confirmed & if you let us know quickly - definitely before your order has shipped.

Yes we do - on all orders of £95 or more. We charge a flat delivery cost of £8 on all orders of less then £95.

Yes - absolutely 100% ! We only use certified British wool - sourced directly from British farmers or from British Wool.

We are a fully accredited British Wool brand partner. British Wool have independently vetted our supply chain to ensure all the wool we use in our products is verified 100% British. The wool we source directly from British Wool is part of the British Wool Traceable Scheme - which means we can trace our wool right back to the farm.

Yes - 100% ! All our products are made by expert British craftsmen & proudly manufactured here in Yorkshire, England. We do everything we can to make sure every element used in our products is made in Britain. However, the sad fact is that a couple of components have to be sourced from further afield simply because we do not manufacture them in Britain. It's frustrating & we're always on the look out for new British options but right now that's the reality of the situation.

Yes they are. We take our ethical, social & environmental responsibilities extremely seriously. It's not a perfect world, but we are actively committed to ensure that every step of our sourcing & manufacturing process is as ethical & environmentally sustainable as possible. If this means we have to sacrifice profit to have more sustainable & therefore sometimes more expensive solutions - then so be it.

Animal welfare is of the utmost important to us... & that's one of the big reasons we only source & use British wool. Britain has the strictest animal welfare laws in the world - which include ALL of the World Organisation for Animal Health animal welfare standards. AND... we ensure that our wool is fully certified by British Wool who operate a robust programme called 'The Five Freedoms' which ensure the highest standards of animal welfare.

The best way to keep your woollen bedding fresh is to air your woollen duvet, pillow or mattress topper on the line on a dry day - this will freshen the wool. If you need to clean your woollen duvet, pillow or mattress topper, we suggest you take it to a reputable dry cleaner. Please see the care instructions detailed on our product pages.

The best way to keep your 100% British wool throw fresh is to air it on the line outside where the air will naturally loosen light dirt & dust & freshen up your throw. Please see the care instructions detailed on our product pages.

It’s not recommended to wash your woollen throw in the washing machine, as this could damage the throw. However, if you do decide to wash it, it's best to hand wash in cool water using a mild wool detergent. Please see the care instructions detailed on our product pages.

If a more thorough clean is required you can dry clean your woollen throw. We would recommend that you use a reputable dry cleaner & check they know how to treat a pure wool product. Please see the care instructions detailed on our product pages.

No! It is generally recommended that you do not use a fabric softener as this will mostly likely damage your throw. Please see the care instructions detailed on our product pages. The best way to soften your woollen throw is to use it - as wool has a tendency to soften & become more subtle with use over time. Snuggle up!

No! It is generally not recommended to dry your woollen throw in a dryer, as the heat & agitation can cause shrinkage, felting & distortion of the fabric. The best thing to do is to dry it on a flat surface - perhaps on a towel laid out on a table. Please see the care instructions detailed on our product pages.

No - please don't do that! It is strongly recommended not to iron a woollen throw. This can cause the wool fibres to flatten, lose their natural loft & texture or cause irreversible damage. In other words - you'll ruin it! Please see the care instructions detailed on our product pages.

If the stain is fresh or wet, use a clean, absorbent cloth or paper towel to gently dab the area. Avoid rubbing, as this can push the stain further into the fabric. If the stain has dried try using a diluted specialist wool detergent to gently treat the stain. Failing that, it is generally recommended that you take your woollen throw to a reputable dry cleaner. Please see the care instructions detailed on our product pages.

Woollen throws should be stored folded or rolled in a cool, dry place - protected from sunlight & moths.

No. You can use our guest check out if you'd prefer.

Yes - if you're quick. We're more than happy to amend your order unless it's already shipped. Please get in touch asap with your requirements & we'll do our best.

Yes. You'll receive a purchase confirmation email as soon as your order has been processed (& a dispatch email once it's shipped so you know what's going on).

Oops - sorry about that. Sometimes our products sell faster than we can replenish them. Please get in touch with your requirements & we'll advise you on when the product will be back in stock or suggest a suitable alternative.

Yes we can help you with that. At the moment our website can no process that request automatically. But if you contact us we can sort that for you manually. You'll need to give us the recipient's details & full delivery address & your contact & payment details so we can process your payment & then send you the purchase & dispatch email confirmations.

The answer is - it depends. If you would like to place an international order, please get in touch. We will organise a bespoke delivery option for you & advise of any special fees or taxes.

We are always happy to discuss that. Please get in touch with your specific requirements & we'll see what we can do. If you're happy to, please include your contact details as it's always easier to discuss these things over the phone.

Using your eGift Card at Lawrence & Barnes.com is easy & straight forward. Visit our shop, choose the products you'd like to purchase & add them to your shopping cart. At checkout enter all your delivery details & preferred delivery option. Select the 'Redeem a gift card' option, enter your unique gift card code & click 'Apply'. Then when you're ready just click pay now. If the value of the sale is worth MORE than the value of your eGift Card, you can simply pay the remaining amount. If the value of the sale is worth LESS than the value of your eGift Card, then any amount left over after making your purchase can be used for future purchases. For example; if you have a £100 eGift Card & you spend £75, you can use the remaining £25 when you next shop with us. If you have any questions please get in touch with us.

We feel very strongly that doing what's right isn't just somebody else's responsibility – it starts with us. We believe we have a social & environmental responsibility to invest back in to our communities & our environment to ensure a fairer today & a healthy tomorrow. As we receive so we give back.

We are delighted to support these wonderful charity partners: The Farmer Network The Rare Breeds Survival Trust

We donate a percentage of our net profit to our charity partners - which is donated on an annual basis. As the business grows our intention is to increase that percentage.

Yes we will. We share this annually via our blog, social media & through our partner charities.

At the moment we accept the following payment methods... Credit & debit cards: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB & Maestro. Apple Pay Google Pay

We process & receive payment confirmation straight away as we can only dispatch your order once your payment has cleared. You should see the charge against your card within a day or so depending on which payment gateway your card provider uses. (You'll receive an order confirmation detailing your order & payments details from us straight away).

Yes. We will send you a detailed order confirmation email (receipt) to your specified email address as soon as your order is complete. Please keep an eye out for it in case it disappears into your junk folder... & keep it safe in case you need it.

Your payment information is highly secure when you place an order on our website payment platform. We prioritize the protection of your sensitive data & leverage industry-standard security measures. Our platform employs Secure Socket Layer (SSL) technology to encrypt & secure the transmission of your payment information. This encryption ensures that your credit card details, personal information & any other sensitive data remain confidential & cannot be intercepted by unauthorised parties. Furthermore, our payment platform is fully compliant with Payment Card Industry Data Security Standard (CI DSS) requirements. This standard sets forth rigorous security standards to safeguard cardholder data, ensuring a secure environment for online transactions. · PCI-compliant payment processing · Secure on-site and in-app checkout with HTTPS/TLS data encryption · 3D Secure 2 authentication at checkout for EU card payments

Please check out our comprehensive Returns & Refunds policy for everything you need to know about returning items. Thank you.

10 days please. We expect our customers to be completely satisfied with their order the moment they receive it. If for any reason you're not please get in touch immediately & we'll sort it out straight away. Please ensure you review our Returns & Refunds policy.

Yes of course. Please return your item just as you received it within the 10 day returns deadline & we'll either organise a refund straight away or replace it for something else. Please ensure you review our Returns & Refunds policy.

We'd certainly be a bit embarrassed if that happened. Please contact us & we'll get it sorted straight away.

We undertake a quality check as we fulfil your order to make sure you're getting a perfect item. If it is damaged in transit or defective please get in touch & we'll sort it straight away.

Yes you can. Please get in touch within the 10 returns period & we'll organise an exchange. If there is a difference in price we'll either charge or refund you the difference. Please note that you will have to pay for the return shipping cost & the exchange shipping.

The answer is... it depends. If you've changed your mind then yes. If we've messed up we'll pay. If your order has been damaged in transit we'll pay. Please ensure you review our Returns & Refunds policy.

Once we have received & checked the item you're returning we'll issue a refund straight away. We'll send you a refund confirmation email... then it's down to the banks to do the rest.

The answer is... it depends. If you've changed your mind then no. If we've messed up & you just want a straight refund we'll include the original shipping cost. If we've messed up & you want a replacement, you'll get free delivery.

We can only refund the account you used to make the original purchase.