Terms & Conditions

These Terms and Conditions ("Agreement") govern the use of the website ("Website") and the purchase of products or services ("Products") provided by Lawrence & Barnes Ltd ("Company") to a visitor or customer (“You”).

By accessing or using the Website and purchasing Products, You agree to be bound by this Agreement.

If You do not agree with any part of this Agreement, You must not use the Website or purchase any Products.

This Website is operated by Lawrence & Barnes Ltd. We are a limited company registered in England and Wales under the company number 14585671. Our registered address is 34 Bachelor Gardens, Harrogate,

HG1 3EL.

1.0 General Terms

1.1 Acceptance of Terms: By using the Website and / or purchasing Products, You affirm that You are at least 18 years old and capable of entering into a legal contract. If You are accessing the Website on behalf of an organization, You represent and warrant that You have the authority to bind that organization to this Agreement.
   
1.2 Modifications: The Company reserves the right to modify, update, or replace any part of this Agreement at its sole discretion. It is Your responsibility to check this Agreement periodically for changes. Continued use of the Website or purchase of Products after the posting of any changes constitutes acceptance of those changes.

1.3 Changes to Our Website: The Company reserves the right to modify, update, or replace any part of this Website at its sole discretion.

1.4 Proper Use of the Website and Prohibited Activities:

1.4a Correct Usage: You agree to use this Website in accordance with all applicable laws, regulations, and this Agreement. You shall not engage in any activity that interferes with or disrupts the functioning of the website, compromises its security, or infringes upon the rights of the Company or any third party.

1.4b Prohibited Activities: The following activities are expressly prohibited while using the website:

(a) Unauthorized access: Attempting to access, modify, or obtain unauthorised information from the website, its servers, or any connected systems.

(b) Malicious actions: Introducing or spreading viruses, malware, or any other harmful code that could damage or compromise the Website or its users' data.

(c) Unauthorised use: Using the Website or its content for any unlawful, fraudulent, or unauthorised purpose.

(d) Intellectual property infringement: Copying, distributing, or using any content, trademarks, or copyrighted materials from the Website without obtaining proper authorisation.

(e) Spamming and phishing: Sending unsolicited commercial communications, phishing attempts, or engaging in any form of fraudulent or deceptive activity.

(f) Data mining or scraping: Engaging in automated data collection, extraction, or scraping from the website without prior consent.

(g) Impersonation: Pretending to be another person or entity, or falsely representing your affiliation with a person or entity, while using the Website.

(h) Disruptive behaviour: Engaging in disruptive, abusive, or harassing behaviour towards other users, or interfering with their access or use of the website.

1.5 Enforcement: The Company reserves the right to investigate and take appropriate legal action, including terminating or suspending Your access to the website, if You violate any provisions of this clause or engage in any prohibited activities. The Company may also cooperate with law enforcement authorities to address any illegal activities conducted through the website.

1.6 Reporting: If you become aware of any user engaging in prohibited activities or suspect any unauthorised use of the website, please promptly report such incidents to the Company.

By continuing to use the website, You acknowledge and agree to abide by the guidelines set forth in this clause and understand the consequences of engaging in any prohibited activities.

2.0 Product Information

2.1 Product Descriptions: The Company strives to provide accurate and up-to-date information about our Products including descriptions, images, pricing, and availability. However, we do not warrant that the information is error-free, complete, or current. In the event of inaccuracies, the Company reserves the right to correct or update such information without prior notice.

2.2 Product Variations: As our Products are made from natural materials, variations in colour, texture, and pattern may occur. The Product images displayed on our website are for illustrative purposes only and may not precisely represent the actual appearance of the Products. We strive to provide accurate representations, but we cannot guarantee that the colours and textures shown on Your device screen will match the physical Products.

2.3 Product Usage and Safety: We cannot be held liable for any damages, injuries, or losses of any nature whatsoever resulting from improper or negligent use of our products.

2.4 Bespoke Products: Where a bespoke Product is ordered which is not listed on the Website as a standard Product, the Company will not be able to replace or refund the Product unless faulty.

2.5 Availability of Products: The Company strives to maintain accurate and up-to-date inventory levels on our Website. All Products are offered subject to availability.

The availability of Products is subject to change without prior notice. In the event that a Product You have ordered is unavailable or out of stock, we reserve the right to cancel or modify Your order. If this occurs, we will promptly notify You of the unavailability and provide any alternatives, such as a replacement Product or a refund for the unavailable Product. We apologize for any inconvenience this may cause and appreciate Your understanding.

2.6 Product Pricing: All prices for Products are listed in British Pounds, are correct at the time of publishing and are subject to change without notice. The Company reserves the right to modify prices, offer promotions, or discontinue Products at any time. The price applicable to Your order will be the price in effect at the time of purchase.


3.0 User Accounts: The following describes the process for creating and managing user accounts, including the obligations and responsibilities of account holders.

3.1 Account Creation: You have the option to create an account on the Website. By creating an account, You agree to provide accurate and complete information and to promptly update any changes to Your account details. You are solely responsible for maintaining the confidentiality of Your account credentials and for all activities that occur under Your account.

3.2 Account Security: You must take reasonable precautions to protect Your account from unauthorised access. This includes using strong and unique passwords, not sharing account information with third parties, and promptly notifying the Company if You suspect any unauthorised use or breach of Your account.

3.3 Obligations and Responsibilities: You are responsible for all activities carried out through Your account, including any content You upload, post, or transmit on the Website. You must comply with all applicable laws, regulations, and the terms outlined in this Agreement.

3.4 Termination or Suspension of Account: The Company reserves the right to suspend or terminate Your account, at its sole discretion, without notice and liability for any reason, if it believes that You have violated any provision of this Agreement or engaged in fraudulent, illegal, or unauthorized activities. The Company also reserves the right to restrict or limit access to certain features or content based on account status or compliance with specific requirements.

3.5 Account Deletion: You may request the deletion of Your account by contacting the Company. Please note that certain anonymised information may be retained by the Company for legitimate business purposes.

Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which You have already made payment.

3.6 Communication and Notifications: By creating an account, You consent to receive communications and notifications from the Company related to Your account, orders, updates, promotions, and other relevant information - by mail, email or any other contact form You may provide us with (including Your phone number for calls or text messages). If You don't want to receive such promotional materials or notices – please just notify the Company (opt out) at any time.

3.7 Accuracy of Information: You are responsible for ensuring that all information provided during the account creation process is accurate, current, and complete. The Company shall not be liable for any loss, damage, or consequences arising from inaccurate or outdated user account information.

 

4.0 Ordering and Payment

4.1 Order Process: to place an order on the Website, please follow the process below:
 

• Browse the Website and select Your desired Products.

• Add the selected Products to the shopping cart – by clicking the ‘add to cart’ button.

• Review the Products in the shopping cart for accuracy and quantity.

• You can delete any Products from Your shopping cart by pressing the ‘delete item’ button – Your shopping cart will automatically update.

• Proceed to checkout or continue shopping if desired.

• If necessary, create an account on the Website or log in to Your existing account.

• Provide the required shipping information, such as the delivery address and contact details.

• Choose the preferred payment method from the available options and enter Your payment details.

• Review the order summary, including Product details, quantities, prices, taxes, and any additional charges.

• If applicable, enter any promotional codes or discount vouchers.

• Confirm the order details, ensuring accuracy and completeness.

• Read and accept the Terms and Conditions, as well as any other relevant policies.

• Submit the order by clicking on the "Place Order" or similar button.

• You will receive an on-screen confirmation message acknowledging that the order has been successfully placed.

• Check the email associated with the account for an order confirmation email, which includes the order details, confirmation of Your payment and a unique order number.

• Wait for further communication regarding order processing, shipping, and delivery information.

4.2 Order Placement: By placing an order, You make an offer to purchase the selected Products in accordance with this Agreement. The Company may accept or reject Your order at its sole discretion. If Your order is accepted, the Company will send You an order confirmation via email.

4.3 Payment: You agree to pay the total amount specified at the time of purchase, including the cost of the Products and any applicable taxes or shipping charges. Payment methods accepted by the Company will be specified on the Website. All payments are due in full at the time of purchase. If Your order is not accepted we will credit Your card immediately.
 

4.3a Wholesale Payment Terms: Payment terms for wholesale customers are subject to separate negotiation.

4.4 Retention of Rights: the Company retains the rights to the Products until such a time as full payment has been received by the Company.

4.5 Dispatch of Goods Contract: By placing an order through our Website, You acknowledge and agree that a binding contract is formed at the point of order confirmation, subject to the dispatch of goods.

Our order confirmation serves as confirmation of our acceptance of Your order and our intent to fulfil the contract. However, the contract is contingent upon the dispatch of goods, and we reserve the right to cancel or modify the contract if circumstances arise that prevent us from fulfilling the order (effectively, it is only at the moment that the goods are despatched (and not before) that a contract is made between You and the Company). In such cases, we will promptly notify You and provide any applicable refunds or alternative options available.

Upon dispatch of the ordered Products from the Company’s premises, a contract is made between You and the Company, at which point ownership of the goods is transferred to You, the customer. At the point of dispatch, You assume full responsibility and ownership of the goods, including any associated risks, loss, or damage.

4.6 Customer Cancellations or Modifications:

4.6a Cancellation or Modification of Order: You may request to cancel or modify your order by notifying the Company within a reasonable timeframe before Your order dispatch. We will make reasonable efforts to accommodate your request, subject to any applicable terms and conditions.

4.6b Cancellation or Modification Fees: Depending on the timing and nature of your cancellation or modification request, applicable fees or charges may apply. These fees or charges, if any, will be communicated to you at the time of the request.

4.6c Limitations on Cancellations or Modifications: Please note that not all orders may be eligible for cancellation or modification, especially if they are customized, time-sensitive, or have already entered the production or fulfilment process. We reserve the right to deny or limit any cancellation or modification request at our discretion.

4.6d Effect on Refunds: If a cancellation or modification qualifies for a refund, the refund will be processed in accordance with our Refund policy, as stated on our website or communicated to You separately.

4.6e No Guarantee: While we will make reasonable efforts to accommodate Your cancellation or modification request, we cannot guarantee that all requests can be fulfilled. Factors such as order processing, Product availability or delivery service scheduling may impact our ability to make changes to your order.


5.0 Shipping and Delivery

5.1 Shipping: The Company will make reasonable efforts to ship the ordered Products within the estimated timeframe specified on the Website. However, delivery dates are not guaranteed, and the Company shall not be liable for any delays or damages resulting from the shipping process.

5.2 Risk of Loss: The ownership and risk of loss for the Products pass to You upon delivery of the Products to the carrier (dispatch). The Company is not responsible for any loss, damage, or theft of the Products after delivery to the carrier.


6.0 Customer Responsibility

6.1 On receipt of Your Product please carefully inspect it for any damage and notify the Company immediately.


7.0 Returns and Refunds

7.1 Returns Policy: The Company may accept returns of Products in accordance with its Returns Policy, which will be clearly stated on the Website. You are responsible for complying with the return procedures and any associated costs.

7.2 Refunds: If Your return is accepted, the Company will process a refund in accordance with its Refund Policy. Refunds may be issued to the original payment method or as store credit, as determined by the Company.

7.3 Ownership of Returned Products for Exchange: In the event that You, the customer, decide to return a Product for an exchange, in accordance with our Returns policy, the ownership of the Product remains with You.

Once we receive and inspect the returned item, and it meets our returns criteria, we will proceed with processing and dispatching the exchanged Product.

7.4 Ownership of Returned Products for Refund: in the event that You, the customer, decide to return a Product for a refund, in accordance with our Returns & Refund policy, the ownership of the Product remains with You until the refund is complete.

Once we receive and inspect the returned item, and it meets our Returns & Refund criteria, we will proceed with processing the refund.

7.5 Refund and Transfer of Ownership: Upon the processing of the refund, ownership of the returned Products transfers back to us, the seller. At this point, we assume ownership of the returned Products and the associated rights and responsibilities.

7.6 Refund Process: The refund will be issued in accordance with our Refund policy and the applicable laws and regulations. We reserve the right to withhold or reduce the refund amount if the returned Product does not meet our return criteria or if there is evidence of misuse, damage, or non-compliance with our terms.

It is Your responsibility to ensure that the returned Product is properly packaged and securely shipped to us. We recommend using a reliable shipping method with appropriate tracking and insurance.

We will make reasonable efforts to process the refund promptly upon receiving the returned item and verifying its condition. The refund will be issued using the original payment method or an alternative agreed upon by both parties.

By proceeding with a return, You acknowledge and agree to transfer ownership of the returned goods back to us at the point of refund as outlined in this Agreement.


8.0 Intellectual Property

8.1 Ownership: All intellectual property rights in the Website, including text, graphics, logos, images, and software, are owned by or licensed to the Company. You agree not to use, reproduce, distribute, or modify any of the Company's intellectual property without prior written consent.


9.0 External Links:

9.1 Disclaimer: This Website may contain links to external websites or resources that are provided for Your convenience or additional information. However, the Company has no control over the content, accuracy, availability or Privacy policies of these external sites. Therefore, the Company cannot be held responsible for any damages, losses or claims arising from Your use of or reliance on these external links.


10.0 Disclaimer: The Company disclaims all warranties, whether express or implied, relating to the Products and the Website. The Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Website or Products.


11.0 Limitation of Liability: In addition, to the maximum extent permitted by applicable law, the Company assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from Your access to or use of our Products; and (iii) any unauthorized access to or use of Wix.com secure servers and/or any and all personal information stored therein on behalf of the Company.


12.0 Indemnification: You agree to indemnify and hold the Company harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with Your use of the Website or any of the Products offered on the website.


13.0 Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.0 Dispute Resolution:

14.1 Negotiation: In the event of any dispute or claim arising out of or in connection with this Agreement, including its formation, interpretation, performance, or termination, the parties agree to first attempt to resolve the dispute amicably through good-faith negotiations. Either party may initiate the negotiation process by providing written notice to the other party, clearly stating the nature of the dispute and the desired resolution.

14.2 Mediation: If the parties are unable to resolve the dispute through negotiation within a reasonable period of time, they agree to participate in non-binding mediation. The mediation process shall be conducted in accordance with the rules and procedures of a mutually agreed-upon mediation provider. The costs of mediation shall be shared equally by the parties unless otherwise agreed.

14.3 Governing Law and Jurisdiction: If the dispute cannot be resolved through negotiation or mediation, the parties agree that any legal action or proceeding arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, as specified in clause 12.0 (Governing Law and Jurisdiction). The parties also agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such dispute.


15.0 Severability: If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified or interpreted to the extent necessary to make it valid, lawful, and enforceable to the maximum extent permitted by applicable law.


16.0 Entire Agreement: This Agreement constitutes the entire agreement between You and the Company regarding the use of the Website and the purchase of Products, and supersede any prior agreements, understandings, or representations, whether written or oral.

Any additional terms or conditions that may be presented to You during the ordering process are expressly excluded and shall not be binding unless agreed to in writing by the Company.


17.0 This policy does not affect Your statutory rights as a consumer.


18.0 International Users and Orders:

18.1 Applicability: This clause applies to users who access the Website or place orders from outside the UK.

18.2 Compliance with Laws: International users are responsible for ensuring their compliance with all applicable laws, regulations, and customs requirements regarding the use of the Website, the purchase of Products, and the shipment of goods to their respective countries.

18.3 Import Duties and Taxes: International users acknowledge that orders shipped to destinations outside the UK may be subject to import duties, taxes, and fees levied by the destination country. These additional charges are the sole responsibility of the user and may be collected by the relevant authorities upon delivery. The Company has no control over these charges and cannot predict their amount. Users are advised to contact their local customs office for more information.

18.4 Currency Conversion: All Product prices and charges on the website are stated British pounds. If an international user places an order using a different currency, the final amount charged may be subject to currency conversion fees or fluctuations in exchange rates. The Company is not responsible for any discrepancies or charges that may arise from currency conversion.

18.5 Shipping Limitations: The Company may have limitations on the countries or regions to which it can ship Products. These limitations may vary depending on factors such as shipping carrier restrictions, legal restrictions, or logistical constraints. The Company reserves the right to refuse or cancel any international order that cannot be fulfilled due to such limitations.

By accessing the website or placing an order from outside the UK, You acknowledge and agree to the terms and conditions outlined in this clause regarding international users and orders.


19.0 How to Contact Us: To contact the Company, please email us at info@lawrenceandbarnes.com


This Policy was last updated on 8th January 2024