Customer Guarantee

Providing customers with exceptional customer service is at the heart of the Lawrence & Barnes experience.

 

Our Customer Satisfaction Guarantee defines our commitment to that standard & ensures that you can shop with complete confidence.

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Customer Satisfaction Guarantee

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At Lawrence & Barnes we commit to our customers that we will:

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Exceptional Quality: deliver the highest quality products that exceed customer expectations.

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Exceptional Value: consistently provide customers with the very best value for money.

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Exceptional Service: always go the extra mile to earn our customers’ trust & provide the highest standards of customer service.

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Social Responsibility: openly & honestly deliver on our commitment to ethical business practice - with a high priority for sustainability, provenance & generosity.

 

 

We are:

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Personal: we treat each customer as an individual. We listen, understand & respond to individual requirements, to ensure each customer feels valued & well taken care of.

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Attentive: we respond to customer questions, concerns & needs promptly and effectively.

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Relentless: we are committed to continuous improvement. We highly value & welcome customer feedback which helps us to improve our service standard & serve our customers better.

 

Secure: we take customer privacy & security very seriously. All personal & payment information is handled securely & in compliance with all relevant privacy regulations.

 

Lawrence & Barnes.

Shop with confidence.