Customer Guarantee
Providing customers with exceptional customer service is at the heart of the Lawrence & Barnes experience.
Our Customer Satisfaction Guarantee defines our commitment to that standard & ensures that you can shop with complete confidence.
Customer Satisfaction Guarantee
At Lawrence & Barnes we commit to our customers that we will:
Exceptional Quality:
Deliver the highest quality products that exceed customer expectations.
Exceptional Value:
Consistently provide customers with the very best value for money.
Exceptional Service:
Always go the extra mile to earn our customers’ trust & provide the highest standards of customer service.
Social Responsibility:
Openly & honestly deliver on our commitment to ethical business practice - with a high priority for sustainability, provenance & generosity.
We are:
Personal:
We treat each customer as an individual. We listen, understand & respond to individual requirements, to ensure each customer feels valued & well taken care of.
Attentive:
We respond to customer questions, concerns & needs promptly and effectively.
Relentless:
We are committed to continuous improvement. We highly value & welcome customer feedback which helps us to improve our service standard & serve our customers better.
Secure:
We take customer privacy & security very seriously. All personal & payment information is handled securely & in compliance with all relevant privacy regulations.