Privacy Policy
Lawrence & Barnes is committed to provide the highest standards of customer service – which means consistently working hard to earn and maintain our customers’ trust and confidence.
A key part of this is to ensure that we treat the personal information customers share with us with the utmost seriousness. We recognise the importance of data privacy and are committed to safeguarding the personal information of our customers.
This website is subject to and fully compliant with the General Data Protection Regulation (GDPR).
To ensure compliance with the GDPR, we have implemented robust privacy practices and policies that align with the principles and requirements outlined in the regulation. This Privacy Policy provides information about what personal information we collect, when, how and why we collect it and how we keep that personal information safe and secure.
For more information about our privacy policy and practices or if you have questions, please contact us by e-mail at info@lawrenceandbarnes.com
Customer Data:
We refer to the personal information we collect as customer data. This customer data is limited to the minimum data we need to fulfil an order and to provide the highest standard of customer service.
Please Note: we strictly respect and do not alter our data collection procedures when we see a ‘Do Not Track’ signal coming from your browser.
Why do we collect customer data?
We collect customers’ personal data as part of the contract to supply our products, to keep our customers informed when required or requested and to improve the service we provide.
When do we collect customer data?
Customer data is collected when customers agree to our cookie policy and / or input their personal information on our website, to; place an order and receive customer service notifications, provide personal preference details, respond to customer surveys or to opt in to receive marketing, sales promotions or Blog communications.
What type of customer data we collect?
Please Note:
Under no circumstance do we either sell or trade customer data with any 3rd party for marketing purposes.
We only collect customer data directly from our customers and not from any 3rd party.
Names & Address:
We use the name(s) and address(es) provided by the customer to accurately process order transactions and to ensure we deliver customer orders to the correct address.
E-Mail Address:
We use the e-mail address(es) provided by the customer to keep customers updated on the status of their order or on occasion to directly and quickly address any customer service issues or updates.
We will also use the customer’s e-mail address(es) to send marketing, sales promotions or Blog communications – only if the customer specifically authorises us to do so (opt in) during the checkout process or via a registration form on our site.
Please Note: customers can opt out from receiving marketing notifications at any time.
Telephone Number:
We use the telephone number(s) provided by the customer to allow us, when necessary, to keep customers updated on the status of their order or on occasion to directly and quickly address any customer service issues.
Credit or Debit Card Data:
Please Note: We use Wix Payments to process all card payment transactions.
When customers place an order on our site, their payment card details are collected directly by Wix Payments. At no time are customer payment card details made available to Lawrence & Barnes Ltd.
We do not store customer payment card details on the Lawrence & Barnes site.
Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant.
Wix has been audited and certified as being fully ISO 27001, ISO 27701, ISO 27017 and ISO 27018 compliant.
More information on Wix Payments Certification
Wix Payments Security Measures Overview
Customer Order History:
We maintain a record of customers’ product order histories to enable us to provide an accurate and efficient future customer service offering, for any possible future product guarantee queries and to provide relevant future product offers.
Data Security: How do we store and protect your data.
Whilst nothing in life is guaranteed, customers can rest assured that the customer data shared with us is stored and protected to the highest possible security standards.
We use the Wix.com platform to host and operate this website. This enables us to access world class data security measures to securely store and protect our customers’ data.
Our customers personal data is only stored on Wix.com data storage servers. They store this data on secure servers behind a firewall.
The Wix security system is tightly monitored and controlled on a 24/7 basis by their global team of security and privacy professionals.
Wix is 100% GDPR compliant.
For more information on Wix’s security please visit Wix Security Measures Overview | Help Center | Wix.com
How long do we keep customer data?
We keep customer data for 48 months from the date of the customer’s last order – unless a customer requests that we delete their data sooner.
We keep a record of anonymised customers purchase order histories indefinitely. We use this for analysis purposes.
Who do we share customer data with?
We only share customer data with carefully chosen partners for the purposes of fulfilling our contract for the supply of our products and to ensure we provide the highest standard customer service experience.
Please Note: under no circumstance do we either sell or trade customer data with any 3rd party for marketing purposes.
Website Developer
We use a trusted website developer to help us maintain and improve our site.
They do not have direct access to customer data without our direct and strict permission. On the occasions when they may access customer data they are not allowed to share or use customer data for any reason.
Delivery Companies:
We work with trusted and well known courier companies to deliver customers’ orders. We only provide our courier companies with the information they need to accurately and efficiently deliver customer orders and to keep the customer informed of the progress of their delivery (order tracking).
This typically includes customer name, address, telephone number and e-mail address.
Our courier companies do not share customer data with any 3rd party nor use it for their own marketing purposes.
Manufacturer Dispatched Orders:
We work with trusted UK manufacturing partners who fulfil and dispatch some customer orders directly from their premises located in the UK.
In order to facilitate this, we provide customer order and delivery data to our manufacturing partners.
This typically includes details of the customer order and the customer’s name and delivery address.
Our manufacturing partners do not share customer data with any 3rd party nor use it for their own marketing purposes.
Google Analytics / Google AdWords:
We use Google Analytics to collect, record and analyse visitor behaviour on our website.
This helps us to understand how visitors interact with our site and how we can improve the functionality and performance of our site to provide a better visitor experience.
The information collected by Google is strictly anonymised so that Google cannot identify individual visitors.
This information collected by Google is also used by Google AdWords - Google’s own e-commerce marketing platform.
Trust Pilot for Customer Reviews:
We use a 3rd party company called Trust Pilot to collect and publish customer reviews.
We only share a customer’s e-mail address with Trust Pilot to enable them to contact the customer to invite them to leave a review.
What are my rights in relation to the personal information you hold?
You have specific rights under the GDPR, including the right to access, rectify, erase, restrict processing, data portability, and object to the processing of your personal information.
If you don’t want us to hold or process your data anymore, or if you have any other concerns in relation to the personal information we hold, please contact us at info@lawrenceandbarnes.com
Compliance Updates
We are constantly reviewing our data policies to ensure that they are up to date and fully compliant.
Cookies
Please Note: cookies are used to collect anonymous website usage data – they do not collect personal information / customer data.
Cookies are small text files placed on a device (computer, laptop or phone etc) when a user visits a website and are essential for the effective technical operation of a website.
Cookies help websites remember when a visitor’s device has accessed the website and something about visitor behaviour, to enable the website to do a number of things:
Session Management: to ensure a consistent and uninterrupted user experience when using a website.
User Preferences: to remember user preferences – allowing websites to tailor and enhance user experience based on individual preferences.
Security: to authenticate users – protecting user accounts from unauthorized access.
Online Shopping: to play a crucial role in enabling safe and efficient online shopping.
Website Performance Analysis: to collect anonymous data about website usage - to help website owners improve website performance and user experience.
Social Media Integration: to enable social media platforms to integrate with websites.
Advertising Tracking: to facilitate targeted customer promotions and measure their effectiveness.
For more information about cookies visit www.allaboutcookies.org.
Lawrence & Barnes Cookies:
This website uses cookies that facilitate all the above functions.
Please Note: we do not use cookies to collect any personal information.
We do use cookies to collect anonymised website usage information like the pages and products viewed, visitor site navigation, products purchased, the performance of promotional offers and social media interaction.
This information enables us to understand how customers use our website, to learn from this insight and improve the service, products and promotions we offer – and so consistently provide customers with the best customer service experience
Google Analytics Cookies:
Like many websites, we use Google Analytics - a popular and very important web analytics service provided by Google.
Google Analytics helps websites track and analyse aspects of website performance and user behaviour.
The data collected is anonymous and allows websites to gain insights into audience engagement, traffic sources, conversion rates and other valuable information. This insight enables websites to make data-driven decisions on how to improve and optimise their website, improve marketing strategies and enhance user experience.
To opt out of being tracked by Google Analytics visit https://tools.google.com/dlpage/gaoptout.
3rd Party Cookies:
Some content on this website may be what’s called ‘embedded content’. These are things like images or articles which originate form 3rd party websites - like our charity partners.
This type of embedded content works on this site in the same way as if visitors to this site have visited the 3rd party website. This means that these 3rd party websites may monitor and collect information about how you interact with their content on this site, deploy their own cookies on your device or potentially embed their own 3rd party tracking.
We strictly limit 3rd party content on our site and only partner with reputable organisations who themselves have in place a robust and transparent privacy policy.
Disabling Cookies:
If you want to disable cookies you need to change the browser settings on your device to reject cookies.
For further details, please consult the help menu in your internet browser.
Cookie Expiration:
Cookies on Our Site are not permanent and will expire after a defined period depending on the type of cookie.
For more information about cookies visit www.allaboutcookies.org.
Using Customer Data for Communications:
We may use customer data for the following communication reasons:
• Notify you regarding your account.
• Troubleshoot problems with your account.
• Resolve a dispute.
• Collect fees or monies owed.
• Poll your opinions through surveys or questionnaires.
• Send updates about our company.
• Inform you about promotions.
• Enforce our User Agreement, applicable national laws or any agreement we may have with you.
For these purposes we may contact you via email, telephone, text messages, and postal mail.
Changes / Amends to this Privacy Policy:
We reserve the right to update this privacy policy to reflect changes to our operational practices or in response to any future legal changes.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Further Information:
For all the information you need to understand your rights relating to your personal data visit the Information Commissioner’s Office website at ico.org.uk.
If you have any questions please contact us at info@lawrenceandbarnes.com