Lawrence & Barnes FAQs

Question 1

What delivery information can I find in your FAQs?

Accepted Answer

Our delivery FAQs cover UK and international delivery options, timeframes, tracking, missed deliveries and what to do if a parcel is delayed or goes missing.

Question 2

What returns and refunds questions do you answer?

Accepted Answer

Our returns FAQs explain how to request a return, eligibility, timeframes, refunds, exchanges and what happens with faulty or unwanted items.

Question 3

What product information is included in your FAQs?

Accepted Answer

Product FAQs provide more detail on our British wool products, sizing, materials, what to expect from the feel and finish and how they fit into everyday living.

Question 4

How do you help me care for my products?

Accepted Answer

Product care FAQs offer guidance on caring for wool throws, cushions and bedding so they stay beautiful for longer, including cleaning, airing and storage tips.

Question 5

What questions do you answer about orders and payments?

Accepted Answer

Orders and payments FAQs cover placing and updating orders, payment options, security of transactions and what to do if something goes wrong at checkout.

Question 6

What is included in your Giving Back FAQs?

Accepted Answer

Giving Back FAQs explain how your purchases support British farming communities, land regeneration and animal welfare through our chosen charity partners.

Question 7

Do you have FAQs about returns requests specifically?

Accepted Answer

Yes, our FAQs include guidance on using the Returns Request form, the information we need and what to expect once you have submitted a request.

Question 8

What do your FAQs say about e-gift cards?

Accepted Answer

E-gift card FAQs cover how to buy and redeem gift cards, validity periods, balances and how they can be used alongside other payment methods.

Frequently Asked Questions

How quickly will my order be dispatched?

What UK shipping options are available?

How much does UK delivery cost?

How long will it take for my order to arrive?

Will I receive a delivery tracking number once my order has shipped?

Is my parcel insured?

Do you offer international shipping?

What should I do if my order hasn't arrived or arrives damaged?

Can I change the shipping address after I've placed an order?

Do you offer free delivery?