Question 1

How quickly will my order be dispatched?

Accepted Answer

All orders excluding our bedding range are usually dispatched the next working day.

Orders received before 1pm Monday to Friday are dispatched the same day.

Orders received after 1pm Monday to Thursday are dispatched the next day.

Orders received after 1pm on a Friday are dispatched the following Monday.

NB: not including bank holidays

Our bedding range is made to order so it takes a little longer to fulfil & dispatch.

The time it takes to fulfil your bedding order will depend on its size & complexity & how busy we are - but we aim to have it completed & ready for dispatch within 3 weeks.

Once your order has shipped we'll send you an order dispatch notification email.

Question 2

What UK shipping options are available?

Accepted Answer

Standard Delivery: we use Royal Mail's Tracked 48 service.

Express Delivery: we use Royal Mail's Tracked 24 service.

Smaller items are deliver by Evri

Question 3

How much does UK delivery cost?

Accepted Answer

All UK orders over £95 are delivered free

For order less then £95, we charge a flat rate of £8

Question 4

How long will it take for my order to arrive?

Accepted Answer

We use Royal Mail Tracked 48 service - so your order should be with you 2 to 3 working days from dispatch.

If you need your order faster please select the Royal Mail Tracked 24 service which will get your order to you the next working day.

Question 5

Will I receive a delivery tracking number once my order has shipped?

Accepted Answer

Yes ! We'll include your Royal Mail tracking number with your dispatch confirmation email.

Question 6

Is my parcel insured?

Accepted Answer

Yes. We use Royal Mail Tracked services which includes insurance for your parcel.

Question 7

Do you offer international shipping?

Accepted Answer

Yes we do.

Just click on the underlined country name in the summary section of your cart page and select your destination country for the delivery cost.

If you have any questions about international delivery please get in touch.

Question 8

What should I do if my order hasn't arrived or arrives damaged?

Accepted Answer

If your order hasn't arrived within 48hrs of either placing your throw or cushion order or having received your bedding order dispatch confirmation email, please use your tracking number to see where your parcel is in the system. It may be that it's been delayed or delivery has been attempted & it's either in your safe place (a neighbour perhaps) or has been returned to your local depot - either way you should have a failed delivery notification card telling you where your parcel is.

We make sure your order has been appropriately packaged but if it does arrive damaged, then please take a few photos to clearly show the state of your parcel AND product. Then please get in touch with us asap & we'll be happy to help.

Question 9

Can I change the shipping address after I've placed an order?

Accepted Answer

Yes. If your payment has been confirmed & if you let us know quickly - definitely before your order has shipped.

Question 10

Do you offer free delivery?

Accepted Answer

Yes we do - on all orders of £95 or more.

We charge a flat delivery cost of £8 on all orders of less then £95.

Frequently Asked Questions